Privacy Policy

Effective Date: September 22, 2026

Last Updated: September 22, 2026

PNW Exterior Pros ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you visit www.pnwexteriorpros.com, request an estimate, schedule services, or communicate with us via phone, text message (SMS), or email.

1. Information We Collect

We collect personal information that you voluntarily provide to us when inquiring about our services, booking a job, or interacting with our team. This may include:

  • Contact Information: Full name, service address, billing address, email address, and phone number.

  • Service Details: Information regarding your property, service requests, photos of project areas, and job notes.

  • Billing Information: Payment method details, transaction records, and invoice history (processed securely through our PCI-compliant payment gateway).

  • Communication History: Records of calls, text messages, emails, and online inquiries submitted through our website or customer portal.

2. How We Use Your Information

We use your information strictly to provide, manage, and improve our exterior cleaning and maintenance services, including:

  • Generating service estimates, quotes, and job schedules.

  • Dispatching technicians and completing services at your property.

  • Sending transactional updates (appointment reminders, arrival notices, completion photos, and invoices).

  • Responding to customer inquiries and delivering customer support.

  • Complying with legal, tax, and accounting obligations.

3. Mobile Information & SMS Privacy (Carrier Compliance)

We treat your phone number and SMS consent with strict confidentiality.

  • No Sharing of Mobile Data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

  • Opt-In Data Protection: All categories of data sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with, sold to, or rented to any third parties under any circumstances.

  • Purpose of Text Messages: We only send text messages related to your requested services, including quote approvals, appointment confirmations, technician en-route notifications, billing reminders, and direct customer service inquiries.

4. SMS Opt-Out and Help

  • How to Opt Out: You may opt out of receiving text messages from us at any time. Simply reply STOP to any text message you receive from us. You will receive a final confirmation message confirming you have been unsubscribed.

  • Customer Support (Help): For assistance or questions regarding our text messaging, reply HELP to any message or contact our office directly at the email or phone number listed below.

  • Message & Data Rates: Message and data rates may apply depending on your mobile carrier and mobile service plan. Message frequency varies based on your active service appointments and requests.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share information with third parties in the following limited circumstances:

  • Service Providers: Trusted third-party vendors who assist in operating our business (such as our field service management software, Jobber, and payment processors), strictly to the extent necessary to perform their operational duties.

  • Legal Compliance: When required by law, subpoena, or government regulation, or to protect the safety, rights, or property of PNW Exterior Pros, our customers, or the public.

6. Data Security

We implement industry-standard physical, technical, and administrative safeguards to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to maintain robust security protocols, no method of digital transmission or electronic storage is 100% secure.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted directly to this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at: