Terms of Service and SMS Terms

Effective Date: September 22, 2026
Last Updated: September 22, 2026

Welcome to PNW Exterior Pros ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our website located at www.pnwexteriorpros.com, as well as your request for and receipt of our exterior cleaning and maintenance services. By accessing our website, requesting an estimate, or booking a service, you agree to be bound by these Terms.

1. Services Provided

PNW Exterior Pros provides exterior cleaning and maintenance services, including but not limited to roof cleaning, soft washing, pressure washing, and window cleaning. We reserve the right to refuse service to anyone for any reason at any time.

2. Estimates and Pricing

All estimates provided are subject to change based on the actual condition of the property upon our arrival. If the scope of work changes significantly from the initial estimate, we will discuss the updated pricing with you before proceeding.

3. Payment Terms

Payment is due upon completion of the service unless otherwise agreed upon in writing. We accept major credit cards and other forms of electronic payment processed securely through our payment gateway. Failure to pay may result in late fees or collection actions.

4. Cancellation Policy

We require at least 24 hours' notice for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee.

5. SMS and Communications Terms

By providing your phone number, you agree to receive text messages (SMS) from PNW Exterior Pros regarding your estimates, service appointments, billing, and general inquiries.

• Consent to Receive Messages: You consent to receive transactional and informational text messages from us.

• Opt-Out: You may opt out of receiving text messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive one final message confirming your opt-out.

• Help: For assistance, reply HELP to any of our text messages, or contact us directly.

• Message and Data Rates: Message and data rates may apply depending on your mobile carrier and plan.

• Message Frequency: The frequency of messages will vary based on your interactions with us (e.g., appointment reminders, quote updates).

6. Limitation of Liability

PNW Exterior Pros is fully licensed and insured. However, our liability for any damages arising from our services is limited to the cost of the services provided. We are not liable for pre-existing damage, normal wear and tear, or unforeseen structural issues.

7. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. The updated Terms will be posted on our website, and your continued use of our services constitutes acceptance of those changes.

8. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

• Business Name: PNW Exterior Pros

• Website: www.pnwexteriorpros.com

• Service Area: Lynnwood, WA & Surrounding Puget Sound Areas